The Financial Services Authority (FSA) has fined GMAC-RFC, a mortgage lender, £2.8M for mistreating customers who fell into arrears.
GMAC-RFC also has to repay £7.7M, plus interest, to 46,000 borrowers.
The FSA said that the company levied unfair charges on borrowers who fell into arrears with their repayments, and was too eager to repossess their customers' homes.
GMAC-RFC, having been fined, is quoted by the BBC:
"In hindsight, we fully accept that for certain fees our estimates of the costs were not proportionate to the additional administration actually required.
We will be writing to customers who incurred these specific charges when in arrears and will re credit the charges plus interest."
So that's alright then!