Virgin Media have told their customers that they will be raising prices by approximately 14% this April/May, and locking contract customers into annual price rises thereafter of inflation plus 3.9%.
As per their email:
April 2024, we are changing our approach so any price rise to your
package is always made at the same time every year, and it’ll be linked
to the Retail Price Index (RPI) rate of inflation plus an additional
3.9%, so the amount of any increase will be clearer, sooner. To do this,
we need to change our terms and conditions. The key features of these
new rules are:
|The monthly subscription price for your services will increase every April starting from April 2024.|
amount the monthly price will increase will be RPI rate of inflation
plus an additional 3.9%. This increase will apply to the monthly
subscription price you're paying at the time and also (if applicable) to
the monthly price payable after subsequent expiry of any applicable
offer or discount.|
RPI rate will be the amount that is announced in the preceding February
of that year, so you will be able to work out the exact increase from
that date. |
|If the RPI is 0% or less, then your price will increase by 3.9%.|
|We will publish the relevant RPI rate on our website as soon as it becomes available. |
this annual price increase is provided for in your terms, there is no
right to cancel given for this price increase from April 2024.|
changes to your terms and conditions will come into effect from 1st May
2023, even though the first price rise they relate to won't be until
note that these rules will apply to any optional add-ons you've chosen
in addition to your core package, excluding Netflix Add to Bill,
Disney+, Lionsgate+ or Stream Entertainment subscriptions. These
excluded add-ons, as well as admin charges (e.g., paper billing) and any
other out-of-allowance charges (e.g., non-inclusive calls) you incur,
shall continue to be subject to same terms and conditions in respect of
price changes as applied before this change to your terms and
When faced with this form of aggressive annual price rise, the hapless customers have two options:
1 Haggle, and if that doesn't work
2 Find a cheaper supplier.
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