'Britain's banks and building societies have lied to and threatened customers who complain about overdraft charges, the Government's financial regulator said.
The Financial Services Authority (FSA) has rebuked current account providers for making "false or misleading statements" to customers. The City watchdog said that some institutions had lied to account holders to deter them from reclaiming unauthorised overdraft charges.'
Source The Times
Says it all doesn't it?
The financial services industry in Britain truly has a most appalling reputation, one of its own making.