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Tuesday, March 06, 2007

British Gas

British Gas have announced that they will not be introducing a £5 late payment fee for recalcitrant customers.

This change of heart is due in no small measure to the pressure applied by consumers, who were upset at facing what they viewed as price rise by stealth.

However, before the champagne corks are pooped, the gas consumer would do well to remember that this is in effect no more than a Pyrrhic victory:

1 Pay your bill on time, and you would never have suffered the late payment fee

2 The cost of recalcitrant customers will be met by all of British Gas's customers, in some form or another.

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