Well this is a first, a bank error in my favour.
Natwest have written to me telling me that they have identified errors on fx charges on some of my international transactions between March 2010 and May 2014.
I have received a refund of £86 including interest and net of tax.
Now here are three questions:
1 Why has it taken so long for this error to be identified and quantified?
2 How many other people have been affected, and at what cost to NatWest?
3 Have other banks also made erroneous/inaccurate fx charges?