Some Royal Mail Share Certificates Issued In Error

The Telegraph reports that an employee of Equiniti, the firm handling Royal Mail shares bought via the Government's website, has admitted that a software error was responsible for investors being mistakenly issued with share certificates, according to one shareholder.

The shareholder contacted The Telegraph to say that a member of the company's call centre staff, had "spilt the beans" about the error on the Equiniti web page on which customers chose how they wanted to hold the shares.

The receipt of physical certificates can delay the speed at which an investor wishes to sell/receive the proceeds from the sale of his/her share allocation.

When asked previously about the large numbers of people who claimed to have received unwanted certificates, Equiniti said:

"We have investigated cases which have been brought to our attention and in these cases our records show that share certificates were opted for."