Should anyone need convincing as to how badly served the people of Britain are by the financial services industry then all they have to do is to look at the figures covering complaints made to the Financial Services Authority (FSA).
During the period 2006 to 2008 the overall number of complaints increased by 5.7%, from 1.4 million to 1.48 million (8,000 per day!).
The worrying aspect being that these are just the complaints that have been registered by consumers, there are many more.
The British consumer is ill served by the financial services industry.