The Times reports that "business customers are deserting Royal Mail and most firms do not find the postal group an efficient organisation to work with".
As I private citizen I can attest to the fact that the quality of the mail service has declined. Last week we were without any post for 3 working days, seemingly there were "staff shortages" at our local Royal Mail depot.
Despite this the Royal Mail is asking for more money from the Government to fill its pension black hole, and has given warning that it may not be able to continue to provide a national mail service.
The world has moved on; we have the net, mobile phones and electronic banking. The Royal Mail needs to change if it is to survive.
However, until it is decided as to whether the Royal Mail is a social service or a profit making business it will not be possible for it to change sufficiently to meet the challenges of the 21st century.