Today the new voluntary bank code comes into effect, which will "in theory" require banks and building societies to do more to help customers in financial difficulties.
The new code states that banks must contact customers that they think may be heading toward debt problems, until now the onus has been on the individual to contact the bank.
Consumer group Which? said the new code should have gone further, such as raising minimum credit card repayments.
Banks must now assess whether people will be able to repay their debt, before they are given new loans or have their credit limits increased. They must look at customers' credit ratings, and take into account their income and other financial commitments.
Surely they they were doing this anyway?