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Monday, February 26, 2007

BA Reservations

Well done BA for further damaging their already badly soiled brand value.

I made a bold and futile attempt to contact their reservations line this morning, on 0870 850 9 850 (the number specified on their website).

Having pressed the various option buttons, and listened to the "tinny" music, I was informed that I had dialed the wrong number and was given a new number to dial.

Can you guess what that was?

Yes, that's right 0870 850 9 850!

I rang the Executive Club, and was told that in fact the number should be 0870 850 4 850 and that the BA website was wrong.

I rang the new number...

Guess what?

I had the very same experience.

Well done lads!

1 comment:

  1. You don't seem to understand that one cannot excel in every domain. BA surely is excellent at flying planes, so why should they care about such irrelevant things as phone numbers. That's what we have phone companies for, don't we; they in turn wouldn't even know how to fly a kite.

    As of this writing, the number is still wrong (or maybe it's right, but there is nobody to answer it, so it's wrong.

    ReplyDelete